A customer service chatbot can significantly reduce workload: as long as it provides reliable answers. I do not build generic chatbots, but AI assistants that respond only based on your own information and escalate to a human agent when uncertain.
How I can help
Together we determine the level that fits your organisation and budget: from a simple FAQ bot to an advanced AI assistant that searches your website and automatically escalates.
Standard FAQ Bot
Fast responses to predefined frequently asked questions about opening hours, pricing, delivery times and contact details. Quick and cost-effective to set up, ideal as a starting point.
Website-Based AI (RAG)
An AI assistant that responds exclusively based on your website and documentation via a vector database (Retrieval Augmented Generation). No source = no answer. This prevents hallucinations.
Escalation to Human Support
In case of low confidence, a ticket is automatically created or an email is sent to support. Instead of guessing, the bot escalates to a human. Integrations with email, CRM or WhatsApp are possible.
Smart Extensions
Context-aware responses per page, logging of unanswered questions for SEO, automatic FAQ expansion, multilingual support and lead qualification via chat.
Voor wie is customer service chatbot?
For organisations that want to apply AI practically for automation, customer service, knowledge access or decision-making, without becoming dependent on black-box solutions or unreliable generic tools.
Mijn aanpak binnen ai
Analysis of processes and data sources, identifying where AI genuinely adds value, building custom AI agents and integrating with existing systems, with a focus on control, security and reliability.